What are the Nelft values?

About us

• People first. We remember that patients,service users and carers are our top priority, and treat others how we would like to be treated.
• Prioritising quality.
• Progressive, innovative and continually improving.
• Professional and honest.
• Promoting what is possible – independence, opportunity and choice.

How long does Nelft have to respond to freedom of information?

20 working days
We have 20 working days in which to respond to a request for re-use. This period may be extended where the request is extensive or complex. A licence fee can be issued if we do not wish re-use to be free.

What does Nelft NHS stand for?

North East London NHS Foundation Trust
North East London NHS Foundation Trust (NELFT)

How long should a Freedom of Information request take?

Under the Act, most public authorities may take up to 20 working days to respond, counting the first working day after the request is received as the first day. For schools, the standard time limit is 20 school days, or 60 working days if this is shorter.

Why is there no North East London?

Simply because they objected to being identified as ‘eastern’. They claimed that being associated with east London was harming their businesses. So it’s not just today that certain postcodes have social, cultural, and even financial implications. And what of the S and NE postcodes today?

What is classed as east London?

East London is a part of London, capital of the United Kingdom, east of the ancient City of London and north of the River Thames, which comprises the London boroughs of Barking and Dagenham, Hackney, Havering, Newham, Redbridge, Tower Hamlets and Waltham Forest.

What must be done if a request for information Cannot be understood?

Requests are often ambiguous, with many potential interpretations, or no clear meaning at all. If you can’t answer the request because you are not sure what is being requested, you must contact the requester as soon as possible for clarification.

What happens when someone makes a complaint?

A complaint is the first document filed in court to initiate a lawsuit. It is a formal legal document which typically lists the plaintiff’s view of the facts and the legal reasons why the plaintiff believes they have been harmed by the defendant.

How do I share my concerns with NELFT?

Learning from complaints and findings from the investigation may be shared on our website. If you do not wish your concerns to be shared please contact [email protected] and we will ensure that the issues you have raised are not included.

Does your business need a complaint procedure template?

Every business needs a structured complaint procedure template. Most importantly, a complaint handling procedure should support a method of review and improvement. Alongside a procedure, using a complaint handling log allows for patterns to be identified. This in turn, enables a company to prevent similar issues from arising in the future.

What should be included in a complaint handling procedure?

Most importantly, a complaint handling procedure should support a method of review and improvement. Alongside a procedure, using a complaint handling log allows for patterns to be identified. This in turn, enables a company to prevent similar issues from arising in the future.

How do you deal with complaints in the workplace?

Providing a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint. Ensuring that the complaints procedure is fully accessible so that people know how to contact the company to make a complaint. To make sure everyone in the Company knows what to do if a complaint is received.