How do I add a pause code in vicidial?
Auto Pause Pre-Call Work -In auto-dial mode, this setting if enabled will set the agent to paused automatically when the agent clicks on any of the following functions that requires them to be paused- Manual Dial, Fast Dial, Lead Search, Call Log View, Callbacks Check, Enter Pause Code.
How can I speed up my vicidial?
If you go to Admin – Servers and then click on your server. This brings up a number of settings for your server. I suspect you will find 22 which if memory serves is vicidial default in the Max Vicidial Trunks section. Increase this and you should be good to go, assuming your carrier will allow more concurrent calls.
Does vicidial record calls?
Even though VICIdial can natively record phone calls, integration with the OrecX suite of recording utilities allows for recording of any VOIP phone calls on your network, as well as the option to record the agents’ screens and have them tied to the lead that the agent is talking to.
What is ERI status in vicidial?
ERI means an agent was on a live call when their browser lost connection to the web server or they closed thwir browser in the middle of a call.
What is a pause code?
A pause tells the phone to wait a brief period of time (a few seconds) before dialing the next sequence of numbers. A pause in a phone number is denoted by a comma , for example: 555-555-5555,67890. In this case, the phone would dial 555-555-5555, wait briefly, and then dial 67890.
How do I check my recording on Vicidial?
You go to Reports>Team performance report>click the name ofthe agent>scroll down till you see RECORDINGS FOR THIS TIME PERIOD.
How do you add a pause when dialing?
Access the phone keypad to dial a phone number. Enter the phone number to call. Press and hold the asterisk key (*) to create a comma. Repeat for the number of commas you want to add for the appropriate pause time.
What is the difference between pause and wait?
The pause feature is good when you’re dialing a number that accepts the extension code right away. Wait inserts a semicolon between the phone number and the code. After dialing the number, your phone will wait for you to press an additional button on your keypad before sending the code.
How I download all recordings in Vicidial?
Re: Download Recorded Calls You go to Reports>Team performance report>click the name ofthe agent>scroll down till you see RECORDINGS FOR THIS TIME PERIOD. Click the links on the right. You can also go to users and click on the user then go to the User Stats page.
How do I listen to recorded calls on Vicidial?
Re: Vicidial Recordings 1) Each LEAD can be viewed under Lists->Search for a lead. In each lead record is a listing of recordings for that lead. 2) Each USER can be viewed under “Users” by choosing the user and clicking on User Stats. This will show today’s recordings and a date picker to choose other dates.
What is wait pause dialing?
A pause causes the phone to wait about three seconds after dialing and then automatically sends the digits after the comma with no additional action needed on your part. The pause feature is good when you’re dialing a number that accepts the extension code right away.
What does pause mean on a phone?
Tapping the “pause” button will insert a comma. When this number is eventually dialed, it will pause dialing for a few seconds at each comma, then resume dialing the numbers that come after the comma.