How many assignment rules can be active for cases?

At a time only one assignment rule can be active for an Org. But you can have a multiple entries for that rule, so that your cases will be assigned to correct queue. You will find existing entries for your assignment rule.

What is the order of execution?

Order execution is the process of accepting and completing a buy or sell order in the market on behalf of a client. Order execution may be carried out manually or electronically, subject to the limits or conditions placed on the order by the account holder.

What is the order of execution in Salesforce?

Here is an order of execution in salesforce Executes all before triggers. Custom Validation rules. Executes duplicate rules. Saves the record to the database, but doesn’t commit yet.

What are escalation rules?

An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed. With an escalation rule, you can: Choose to escalate a case to a queue or to another user.

Why triggers are used in Salesforce?

Apex triggers enable you to perform custom actions before or after events to records in Salesforce, such as insertions, updates, or deletions. Just like database systems support triggers, Apex provides trigger support for managing records.

What are escalation rules and briefly explain?

Escalation rules are used to escalate cases automatically when they meet the criteria which are defined in rule entry. We create rule entries where criteria is defined to escalate a case. Whenever an escalation rule is applied for a case, it checks whether the criteria met with the rule entry.

What is the limit of master detail relationships per object?

2

What is commit in Salesforce?

In commit, the record id is created first and it gets associated with the record after the record gets commited to the database. OR the record is commited to the database first and then the record id is then generated for that record.

How do I assign a case in Salesforce?

From Service Setup, enter Case Assignment Rules in the Quick Find box and select Case Assignment Rules….Add a rule entry that assigns Product Support cases to the Product Support Tier 1 queue.

1. Click the Standard Case Assignment link.
2. Under the Rule Entries, click New and enter the details.
3. Click Save & New.

How many active escalation rules can you have at any time?

We can create as many escalation rules as we want but only 1 can be active at a time. A rule can contain many rule entries.

How do I create a case automatically in Salesforce?

Add an Auto-Response Rule

1. From Setup, enter Case Auto-Response Rules in the Quick Find box, then select Case Auto-Response Rules.
2. Click New.
3. Type, Welcome to Support , then click Active and Save.
4. Select the rule you just created, and click New to add a rule entry.

What are the objectives of a case study?

The general purpose of a case study is to: → describe an individual situation (case), e.g. a person, business, organisation, or institution, in detail; → identify the key issues of the case (your assignment question should tell you what to focus on); → analyse the case using relevant theoretical concepts from your unit …