What does a passenger service agent does?

What does a passenger service agent does?

Your job duties include assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. Airlines also station passenger service agents at each gate before and during boarding.

Is a passenger service agent the same as a flight attendant?

A Passenger Service Agent works for the airline, and similar to Cabin Crew, are involved with working with passengers. However, unlike Cabin Crew who deal with passengers during a flight, a Passenger Service Agent deals with passengers before and after a flight.

What is a passenger attendant?

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Do passenger service agents get free flights?

Gate agents can receive free or discounted flights based on the policy of the airline they work for. This can include free flights, reduced fares, and in some cases you can even get these benefits for their friends and family.

What do passenger service agents wear?

2 answers. Pants, and shirt , and bright neon co. jacket.

What is PSA job in airport?

A passenger service assistant is a customer service representative or agent who assists people using transportation services. Most work on the ground at airports for airlines, though you can also find them working at cruise or train lines, handling many of the same duties.

How do I become an airport passenger service agent?

Eligibility to become Airline Customer Service Agent

  1. Passed high school diploma or equivalent in relevant field.
  2. Employers will prefer candidates who have completed a bachelor’s degree in related fields.
  3. Six months to one year of work experience is required.

What qualifications do you need to be a passenger service agent?

You’ll need:

  • customer service skills.
  • to be thorough and pay attention to detail.
  • the ability to work well with others.
  • sensitivity and understanding.
  • patience and the ability to remain calm in stressful situations.
  • the ability to accept criticism and work well under pressure.
  • excellent verbal communication skills.

Why do you want to work as a passenger service agent?

SUGGESTED ANSWER: “I am someone who takes great pride in my work and I prefer to work in a customer-facing role where providing great service is important. I get the most job satisfaction from working as part of a wider team where brand reputation is vital.

Who is a passenger service executive?

Coordinates the delivery of excellent customer Service while handling passenger reservations, check-in, boarding, reconciliation, etc.

How do I become a passenger service?

What does a passenger service agent do?

Passenger service agents usually work in airports, where they primarily check passengers onto their flights and check in their luggage, ensuring that it is properly labeled to be put in the correct aircraft hold.

What is the future employment outlook for a passenger service agent?

According to the U.S. Bureau of Labor Statistics (or the BLS for short), the employment of customer service representatives including passenger service agents is predicted to decrease roughly 2% between 2018 and 2028, which is considered much slower than average.

What are the working hours of an airline passenger service agent?

Airports are usually open 24 hours a day, 7 days a week. The working schedule of a passenger service agent will usually reflect this, as they may work rotating shifts. Passenger service agents should expect to work night shifts, during holidays, and throughout weekends.

What does a passenger service supervisor do?

As a passenger service supervisor, passenger service agents will report to you. It is the responsibility of the passenger service supervisor to ensure that duties are delegated to staff and that they are completing their work to an acceptable standard.